Helping you keep your home safe and reduce the risk of fire.
We explain the basics of safe housing and fire prevention. It tells you what you can do, what your landlord must do, and how to get help if you are worried about safety in your home.
Housing safety standards
Your home must be safe, secure and free from hazards. This includes:
- structural safety: the building should be stable and in good repair
- electrical safety: wiring, sockets and fuse boxes must be checked and safe
- gas safety: gas appliances must be inspected every year
- damp and mould: your home should be well ventilated and free from damp
- asbestos
- water
- Healthy homes (HHSRS): extreme heat, cold and damp and mould
If you think your home is unsafe, report it to your landlord or housing provider as soon as possible.
Email: housingcustomerservices@waverley.gov.uk
Call us: 01483 523054
Fire safety in the home
You can reduce the risk of fire by taking simple steps:
- fit smoke alarms on every floor
- test alarms once a month
- keep heaters clear and turn them off when not in use
- do not overload plug sockets
- keep fire exits/escape routes clear
- mobility scooters, e-bikes and bicycles must be stored safely and not left in communal areas
Your landlord must provide working smoke alarms and carbon monoxide alarms. They must repair or replace them if they stop working.
What to do in an emergency
If there is a fire:
- get out
- stay out
- call 999
You should also plan ahead. Make a simple escape plan and make sure everyone in your home knows it.
- Create a home escape plan
- Agree on a safe meeting point outside
- Keep keys where you can find them quickly
Responsibilities
Tenants
You should:
- report problems as soon as you notice them
- test alarms regularly
- keep exits clear and fire doors closed
- use appliances safely
Landlords
Landlords must:
- provide smoke and carbon monoxide alarms
- carry out annual gas safety checks
- make sure electrical systems are safe
- keep the property in good repair
- regular maintenance of fire doors
Where to get help
You can get support from:
- your local fire and rescue service
- your council’s housing team
- government guidance on housing standards
- community fire safety programmes
If you are worried about safety in your home, contact your landlord or us.
Contact us
Email: compliance@waverley.gov.uk.
Take action today
Check your alarms, look for hazards, and report any concerns. Small steps can prevent serious harm.