Water is used every day in the home, but it can cause harm if it is not managed safely.
Hot water can cause burns, and leaks or flooding can damage your home and create hazards.
This guide explains how to stay safe, what to look out for, and what to do if something goes wrong.
Common risks in the home
Water-related risks can happen in any home.
Common hazards include:
- hot water that is too hot
- leaks from pipes, taps or appliances
- burst pipes
- blocked drains
- slipping on wet floors
- faulty plumbing systems
Understanding these risks can help you prevent accidents and damage.
Simple safety steps
Follow these basic steps to reduce water-related risks.
Do
- check water temperature before use
- set hot water systems to a safe temperature (at 60°C at the cylinder)
- fix leaks as soon as possible (call a repairer)
- clean up spills quickly to prevent slips
- know where your main water stop valve is
- arrange repairs with a qualified plumber
Do not
- leave taps running unattended
- ignore damp patches or small leaks
- use damaged appliances connected to water
- allow water to become too hot
Preventing scalds
Hot water can cause serious burns, especially for children and older people.
You can reduce the risk by:
- testing bath and sink water before use
- supervising children around hot water
- running cold water first, then adding hot
- considering thermostatic mixing valves (TMVs) to control temperature
Preventing leaks and flooding
Leaks and flooding can cause damage quickly.
To reduce risk:
- check pipes, taps and seals regularly
- insulate pipes to prevent freezing in cold weather
- avoid putting unsuitable items down sinks or drains
- make sure appliances are installed and maintained properly
Warning signs
You should take action if you notice:
- damp patches or mould
- dripping taps or visible leaks
- low water pressure
- slow draining sinks or toilets
- unusual noises from pipes
These may be signs of a problem that needs attention.
What to do in an emergency
If you have a leak or burst pipe
-
turn off the main water supply (switch off stop tap/cock)
-
switch off electricity if water is near electrical systems
-
try to contain the leak if it is safe to do so
-
contact a qualified plumber or our repairer (council owned properties)
If someone is scalded
- cool the burn under running water for at least 20 minutes
- remove clothing near the burn if it is not stuck to the skin
- seek medical advice if needed
When to get professional help
You should contact a qualified professional for:
- repairing leaks or burst pipes
- installing or replacing plumbing systems
- fixing ongoing water pressure issues
- installing safety devices such as thermostatic mixing valves
You can find information about support, including equipment and home adaptations, on the aids and adaptations page.
Safety checklist
Use this checklist to help keep your home safe:
- hot water temperature is set safely
- there are no visible leaks or damp areas
- floors are kept dry
- you know how to turn off the water supply
- plumbing issues are fixed promptly
Keeping your home safe
Water safety is about regular checks and acting quickly when problems occur. Simple steps can help protect you, your home and the people in it.